Latest Event Updates
We’ve had a couple of lovely write-ups from last week’s Govjam.
So what did we learn? Well, first up, we learned about the importance of playfulness in eliminating fear in teams. We were inspired to try new approaches, to work in new ways and to ‘fail fast’. Ideas blossomed and became real through prototyping. And teams were actively encouraged to take their prototypes outside of the building, to test their ideas (and assumptions) on others, and to invite challenge from ‘customers’. Crucially, the time constraint of the two-day event meant that teams had to keep moving and iterating their concepts at pace in order to improve them. Any organisation can learn from such an approach to service design.
Leeds City Council Service Improvement Officer Andi Elliott made his notes as a document which he’s kindly allowed us to reproduce below. We particularly like his take-outs from the event too:
What value was gained from the day?
The event ‘blurb’ suggests ‘Govjam is a practical way to find out about service design and how it can make a difference to where we work. What we actually learnt from taking part in this event was:
* Ideas, improvements, concept development and communication on a local or global basis can be achieved in very short time frames and with simple tools.
* That by imposing shorter time frames, project decision making be- comes simpler and more direct with less need for meetings.
* Available resources can be adapted rather than always using new ones.
* Any colleague at whatever level can do this.
And GovJam team member Si Wilson blogged about his experience of the jam:
I was chuffed to bits the event went so well, as did the rest of the team running the event. What’ll be interesting for me will be what the attendees do next, and hopefully those guys will report back at some point in the not-too-distant-future about how some of the GovJam spirit has helped them within their services!
Thanks to Lisa, Rebecca, Andi and Si for their write-ups. If you’ve written about Leeds GovJam, please let us know!
Each Leeds GovJammer was given a passport to be stamped for every service design method they tried…
We made these posters to explain the methods a little more…
As with everything made during GovJam, we’re releasing the posters under a Creative Commons License. Share and enjoy!
The first ever Leeds GovJam is over. We’ll say a proper thank you to everyone who made it happen over the coming days. For now just look at the amazing services our 6 teams of jammers prototyped – all in less than 48 hours of learning by doing…
Leeds GovJam is less than one week away. Our team of volunteers are busy preparing to welcome more than 35 people to ODI-Leeds on Tuesday.
But we’ve found the time to revisit our favourite service design links and tools which we’re sharing here. Wherever you’re jamming, we hope you’ll enjoy the selection below…
What is Service Design?
- Service Design Network – What is service design?
- Design for Service – Books for Service Designers
- Jeff Howard – Design for Service
- This is Service Design Thinking
- Service Design Books
Two weeks to go until the first ever Leeds GovJam! Over on Eventbrite you can see the 30+ people already signed up to be part of it and book your place to join them.
We’ll also be linking up with jams around the world in the Global GovJam. Check out all these places where people will be trying out new ways to rock the public sector:
- AUSTRALIA, GovJam Melb 2014, Melbourne
- CANADA, Ottawa
- CHILE, Antofagasta GOV JAM
- CHILE, Santiago Govjam
- COLOMBIA, Bogotá GovJam
- FINLAND, Helsinki GovJam 2014
- GERMANY, GovJam Hamburg
- ITALY, Milan
- JAPAN, GovJam Tokyo
- MALAYSIA, GovImpact Jam (Kuala Lumpur)
- NETHERLANDS, Rotterdam GovJam 2014
- NEW ZEALAND, GovJam Whangarei
- NORWAY, GovJam Oslo
- POLAND: A1. Warsaw GovJam 2014
- SLOVENIA, Ljubljana GovJam
- SPAIN, Barcelona
- SPAIN, Ponte GovJam (Pontevedra)
- SOUTH KOREA , Seoul GovJam
- SWEDEN, Stockholm GovJam
- TAIWAN, Taichung
- TAIWAN, Tainan GovJam
- TAIWAN, GovJam in Taipei
- THAILAND, Bangkok Public Service Jam
- UAE, Dubai GovJam
- UK, X-Jam Gov (Exeter)
- UK, Leeds GovJam
- UK, Manchester GovJam
- USA, GovJam CLE (Cleveland)
Want to join us in Leeds?
Three weeks from today we’ll gather at the ODI-Node in Leeds to find out the secret theme for the Global GovJam 2014.
People from Leeds City Council, the NHS, the Department of Work and Pensions and MySociety will join freelancers, academics and others – all with an interest in making government services better with the power of people-centred service design.
It’s a great chance to challenge yourself, learn new skills, meet new collaborators, encounter ideas you would never have had if you were alone, and have a great time. We’ll be doing, not talking – building prototypes to make ideas as physical as possible so we can experience, communicate and test them.
And we won’t be alone. Ours will be one of around 20 jams round the world, all working in their local groups to prototype services on the same shared theme. You could take part in Brazil, Canada, Germany, Taiwan, the USA, and in the UK in Manchester or Exeter too. But obviously we hope you’ll join us in Leeds.
Want to know more?